Frequently Asked Questions & Useful Links
You will be asked to confirm your details, this is to make sure that we issue the prescription correctly. You will also be asked three health and product related questions. If your answers raise any issues, the personal advisor may ask if you would like a clinic appointment, a home visit or for a LUAMS urology nurse to phone you.
The three health and product related questions you will be asked are:
- Since we last spoke have you needed to seek medical advice/treatment or attended A&E for catheter related issues?
- Since we last spoke have you needed antibiotic treatment for a urine related infection?
- Since we last spoke have you had any problems with your urology products?
You will also be asked to complete a stock check, this is to ensure that you don’t end up with an excess stock of products. You will need to check your stock levels before your monthly phone call is due.
We can arrange to email you every month if this is more convenient for you. Please let your personal advisor know if you would like us to do this.
Your prescription will usually be for one month’s supply of urology products, unless you ask otherwise.
If you are in urgent of any urology products then please phone us on 0800 031 5414 and we will arrange for a prescription to be sent to a dispenser of your choice straightway.
If you currently pay for your prescriptions then you will continue to pay. Similarly, if you are exempt (you do not have to pay for your prescriptions) the same exemptions apply under LUAMS.
It is easy to just ask for a repeat prescription, but patients don’t always need the same amount of products every month. By doing a monthly stock check you will only ever order exactly what you need, and any problems that you might be experiencing can be picked up quickly and referred to one of our specialist urology nurses.
People who use urology products currently receive their prescriptions, and how to enhance the care that people using urology products receive. Having all urology prescriptions provided by a single, centralised service will mean that patients will be able to access the right clinical support when they need to. It will also mean that prescriptions will be authorised by a team of specialist urology nurses, who will be able to ensure that they are ordering and using the best products for each patient’s needs.
Yes you can. You are still able to seek advice from your registered GP regarding your urology products and any associated healthcare needs.
Our service isn’t just about providing a prescription. Our personal advisors will ask you questions about how you have been managing your urology products and also complete a stock check with you in order to improve patient safety and care. Because of this, each patient (or their spouse/carer/significant other) needs to order the prescription themselves, which is why we can’t accept requests from third parties such as dispensing appliance contractors or chemists.
You will always be able to order the most appropriate product for your particular medical needs. The service is not about cutting costs, but about providing the best care and service to patients using urology products.
The LUAMS nurse service will provide appropriate treatment and give you advice on urology products to make sure your prescription meets your needs. You will be offered appointments at our clinic or, if appropriate, at your own home.
If you have a question or issue relating to your urology products between the hours of 9am and 5:30pm Monday to Friday, or 9am to 1pm on Saturday, phone 0800 031 5414.
Our nurse service will only recommend a change in product if there is a clinical reason for a change in product. They may suggest samples of new products that you might wish to try, as part of our commitment to ensure that patients receive the best possible care.
Yes. Your community nurse will still be your first point of contact regarding catheter management. LUAMS will look after the prescription and ordering of your urology products as required.
LUAMS is a service provided by Bullen Healthcare on behalf of Liverpool Clinical Commissioning Group (CCG). Bullen Healthcare is a family owned independent dispensing appliance contractor (home delivery service), who stock and provide all urology products available on NHS prescription. Bullen Healthcare have been based in Liverpool for 159 years.
LUAMS is a pilot service commissioned by Liverpool Clinical Commissioning Group (CCG). We are constantly striving to improve our service and would appreciate you taking a few minutes to complete our survey. Your feedback will also help the CCG to evaluate the pilot service and inform future commissioning decisions.
